Refund and Cancellation Policy
FillKar – Making Forms Simple
Last Updated: May 21, 2025
1. Cancellation Policy
Users may cancel their form request only before an operator is assigned. Once an operator begins working on the form, cancellations will not be accepted under any circumstances.
- Cancellation is only possible before operator assignment.
- Go to the “Query Support” section to raise a cancellation request.
- After work begins, cancellation and refund are not allowed.
2. Payment & Fees (Refund Policy)
| Fee Type | Refundable? | Details |
|---|---|---|
| Form Filling Fee | ✅ Conditionally Refundable | Refund allowed if cancellation is made before form submission. |
| Platform Service Fee | ❌ Non-Refundable | Charged for platform use. Non-refundable in all cases. |
| Government Form Fee | ✅ Subject to Authority Approval | Refund allowed only if the government body approves the cancellation. |
3. Refund Eligibility
Refunds are processed only in the following scenarios:
- Cancellation request before operator assignment.
- Duplicate or accidental payment.
- Payment failure but amount deducted.
4. Refund Process
- Go to the “Raise a Query” section on the platform to submit your refund request.
- Once approved, the refund will be credited to your original payment method within 10 business days.
- Double payments and failed transactions are usually resolved within 7–10 business days.
5. Non-Refundable Clauses
- No refund if work has already begun.
- Platform Service Fees are strictly non-refundable.
- Requests submitted beyond the eligible period will be declined.
6. Need Help?
If you have questions regarding this policy, contact our support team via the app or email us at: