Refund and Cancellation Policy

At FillKar, we understand that sometimes users may want to cancel their form requests. However, to maintain a smooth and efficient workflow, we have set the following rules for cancellation:

• Cancellation is only allowed until an operator is assigned to your request.
• Once an operator has been assigned and work has begun, cancellation requests will not be accepted under any circumstances.
• To raise a cancellation request, users must go to the "Query Support" section and submit a formal request before operator assignment.

Refunds are only applicable in the following scenarios:

• Cancellation request is raised before operator assignment.
• Duplicate payment or accidental double deduction.
• Failed payment but amount deducted.
• If eligible, the refund will be initiated after verifying the request.

• Users must submit a refund request through the "Raise a Query" section in the app or website.
• If approved, you’ll be automatically credited on your original payment method within 10 business days.
• In cases of payment failure or double deductions, the support team will resolve the issue within 7–10 business days.

• Once the operator is assigned and work has started, no refund or cancellation will be entertained.
• The Platform Service Fee is strictly non-refundable under all circumstances.
• Refund requests raised outside of the proper process or timeline will be rejected.